SkillsFuture and WSQ courses

WSQ Services Challenge (TGS-2021002841)

Course Duration:

A total of 7.5 hours of classroom training and 0.5 hour of assessment.

Course Assessment:

All participants will be assessed based on the skills standard listed in this Course. The summative assessment will include the following methods:

Oral Questioning
Role Play

Teacher-Student ratio:

Maximum 1:25

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Funding and subsidies:

This course is SkillsFuture Credit eligible (Singaporeans and PRs).
Self-sponsored individuals may utilize SkillsFuture Credit to offset some or all of the Net Fees.
Company-sponsored participants, the company can claim additional funding from mySkillsFuture.

Certification

Statement of Attainment will be given to learners upon successful completion of the assessments.

Course Overview

This course covers the skills and knowledge required for new staff /existing staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.

Course Aim

The aim of the course is to train new staff / existing staff to respond to challenging service situations according to service recovery and escalate unresolved service challenges.

Course Objectives

On completion of this course, the learner will have Service Challenges skills and knowledge. This includes:

Recognise triggers in the service environment that may lead to potential service challenges.
Use service recovery procedures to respond to service challenges.
Escalate unresolved service challenges.

Course Fee:

WSQ Service Challenges
8 hours

Amount S$

COURSE FEE

218.00

7% GST

15.26

TOTAL

233.26

Please contact us for course run schedules.

WSQ Courses Accredited by SkillsFuture Singapore (SSG)